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Shipping and Return

Shipping

JaneCraftshas many different shipping carriers to meet the customer's special request. Shipping Carrier:HK POST. CHINA POST.UPS.DHL

ModelShipping CostShipping TimeCarrierMethod
Economic ShippingWordwide Free10-20  Business daysAirmailHongkongPost,China Post
Standard ShippingDepend on the weight and country7-9 Business daysEMS etcChina Post or Local Post
Express ShippingDepend on the weight and country5-7 Business daysUPS,DHLUPS,DHL

And If you want to choose specified carrier or Rush Order, please contact us: service@janecrafts.com 

Notice: 

(1) We processing order in weekdays, and as all our products is all handmade, we usually take 5-7 days as handle time. 

So, the time your need wait is handle time plus shipping time.

(2) For the time frame of free economic shipping. Please note that the time frame of the economic shipping is for your reference only. Since it is the Post office that responsible for the transportation, and there are also many complex factors existed during the international transportation,the time frame is not our commitment.  But we promise we will try hard to guarantee the dispatched date. We suggest you to choose our express shipping if you have an urgent demand or strict time schedule. Thank you for your kind understadnding.

(3) All shipping time is start from dispatched. Please know that.  And for custom order, the process time is longer than usual.



Return Policy

(1) Defective Products. We will accept returns within14 days after delivery arrival. All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost and shipping cost (from China to customer's country). The customer is liable to confirm with JaneCrafts service team for a advisable shipping method.

(2) Non-defective Products. Products that are not defective can be returned for replacement, even if just for the product is unsatisfactory for the application, but must apply within 7 days from the arrival date of shipment. We'll responsible for the shipping cost (from China to customer's country), BUT the customer should be responsible for return shipping costs and taxes caused.